Privacy Policy

Refresh Cooling (“we,” “us,” or “our”) is committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

1.1 Information You Provide Directly:

• Name, email address, phone number, and other details you provide via contact forms or correspondence.
• Payment and billing information when purchasing products or services.

1.2 Information We Collect Automatically:

• Data about your use of our website, such as IP address, browser type, device type, operating system, and pages viewed.
• Cookies and similar technologies to enhance functionality and collect usage analytics.

1.3 Information from Third Parties:

• Information obtained from third parties, such as payment processors or marketing services, when you engage with our services.

2. How We Use Your Information

We use your information for the following purposes:

1. To provide our services:
   • Processing orders, fulfilling contracts, and delivering products or services.
2. To communicate with you:
   • Responding to queries, sending confirmations, and providing customer support.
3. For marketing (with your consent):
   • Sending newsletters, promotional materials, or updates.
4. For legal compliance and legitimate interests:
   • Complying with legal obligations, resolving disputes, and enforcing our terms of use.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Your consent (e.g., for marketing communications).
• Performance of a contract (e.g., fulfilling your orders).
• Compliance with legal obligations.
• Legitimate interests (e.g., improving our website and services).

4. Sharing Your Information

We will not sell, rent, or trade your personal data. However, we may share your information with:

• Service providers and partners: For payment processing, delivery, and other essential functions.
• Legal authorities: To comply with legal requirements or respond to lawful requests.
• Others with your consent: When you authorise data sharing.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

6. Security Measures

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Despite our efforts, no method of online data transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, where applicable.
• Restrict Processing: Request limitations on how we use your data.
• Data Portability: Request transfer of your data to another provider.
• Withdraw Consent: Withdraw your consent to data processing at any time.
• Complain: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise your rights, please contact us at [email protected] or call 01253 366054.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognise your preferences and improve website functionality.

You can manage or disable cookies through your browser settings.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Refresh Cooling
Unit 9 Sovereign Court, Wyrefields,
Poulton Industrial Estate,
Poulton-le-Fylde, Lancashire, FY6 8JX
Email: [email protected]
Phone: 01253 366054

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this page periodically to stay informed of our practices.

By using our website, you acknowledge that you have read and understood this Privacy Policy.